Cancellation & Confirmation
Booking an appointment: We understand that
sometimes you need to change your appointment. To avoid any
inconvenience, we kindly ask that you give us at least 12 hours
notice so that some one else may visit us. For treatments of
over $100 or one hour, if this notice is not given a 50%
cancellation fee will apply. When making an appointment we
will require your credit card details to secure your booking.
Appointment Confirmation: We will ask for your
phone number so we can confirm your appointment and your mobile
number is the best form of contact. We will confirm your
appointment via text message and you have the convenience of
responding by text any time either during or after trading hours to
secure your appointment. Of course you can also ring to
confirm during business hours if you prefer. If you do not
confirm your appointment we are unable to guarantee your
Running Late: If you are running late we will
endeavour to accommodate you as best we can. However, to avoid
inconveniencing our other clients, we may not be able to guarantee
your full treatment time.
Children: Our salons follow established
occupational health and safety procedures and due to the nature of
our business electrical equipment, hot wax, steam and other dangers
to children exist in our treatment rooms. Because of these
dangers we do not permit children in the treatment
rooms. Children must be supervised by an adult at all times in
our waiting area. Our priority is your children's safety and
we appreciate your consideration in honouring this policy.
Gift Vouchers: Our gift vouchers have a
flexible 6 month expiry date. A gift voucher number is
required when making your booking and must be presented in the form
of payment for your treatment on the day of service. Due to
demand we are unable to redeem gift vouchers on Thursday nights and
Saturdays without notice. We require 12 hours notice if a Gift
Voucher treatment is cancelled or changed. If this notice is not
given, 50% of the gift voucher value will be redeemed.
We thank you for choosing Ella Baché Carindale and appreciate
your understanding in ensuring we are able to provide the best
possible service for all our valued clients.